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Job Title

Customer Service Representative (Voice)




06:00PM – 03:30AM

Role and Responsibilities

• Work under the supervision of team leads and Operation Manager and adhere to the procedures and guidelines of the project.
• Participate in the training programs and the daily coaching sessions.
• Abide by the shift timings.
• Abide by the company’s policies and procedures.
• Incorporate Touchstone Core Values into all aspects of work life.
• Achieve the quality and production standards for the project.
• Assist Team Leads in helping others become successful.
• Undertake any added responsibilities and special assignments delegated by the Operations Manager.
• Making calls on behalf of the client.
• Show courtesy to the customers.
• Proper representation of the client while making calls.
• Get the information verified by the team lead, Quality Control Personnel or project supervisor on daily basis.

Minimum Required Skills

Required Skills
• Selling Skills.
• Listening Comprehension Skills.
• Basic PC and telephone skills.
• Mortgage product Knowledge.
• Customer service skills.
• Basic typing skills.
• Complaint management.
Knowledge of the processes outlined for
• Case Handling.
• Callbacks.
• Escalations.
• Forwarding.
• Reporting/Date logging
Desired Skills
• Rebuttal skills.
• Persuasive communication skills.


PKR 50,000